Welcome to Headwear Store’s FAQ page! We’re here to help you with any questions about our products, shipping, returns, and more. Below, you’ll find answers to common queries to make your shopping experience smooth and enjoyable. If you need further assistance, feel free to contact our customer service team.
Product Questions
What types of caps do you offer?
We specialize in a wide range of headwear, including A-Frame Snapback, Adjustable caps, Dad’s Caps, Fitted caps, Knits & Beanies, and more. Our collection features premium brands like New Era and ’47 Brand, catering to all ages and styles.
Are your caps suitable for kids?
Yes! We have a dedicated Kids section with caps designed for younger wearers, ensuring comfort and style for the whole family.
Do you sell accessories besides caps?
Absolutely! In addition to headwear, we offer apparel, accessories, socks, and pins to complete your look.
Shipping & Delivery
What shipping options are available?
We offer two shipping methods: Standard Shipping via DHL or FedEx for $12.95 (10-15 days after dispatch) and Free Shipping via EMS for orders over $50 (15-25 days after dispatch).
How long does order processing take?
Please allow 1-2 business days for processing, as we carefully inspect each cap for quality before dispatch.
Do you ship worldwide?
We ship globally to most countries, but currently cannot deliver to some remote areas and parts of Asia. Our checkout system will confirm availability for your location.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking details to follow your caps’ journey to your doorstep.
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of delivery if your caps don’t fit or meet expectations. Visit our Returns Policy page for full details on initiating a return.
Are there any conditions for returns?
Items must be in original condition with tags attached. We recommend checking our Returns Policy for specific guidelines.
Payment & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders and save preferences for faster future purchases.
Contact & Support
How can I contact customer service?
For any questions, email us at [email protected]. We’re happy to assist with shipping issues, product inquiries, or general support.
Where is Headwear Store located?
Our address is 1820 Stockert Hollow Road, Redmond, US 98052. We’re a US-based store serving customers worldwide.
Thank you for choosing Headwear Store! We’re dedicated to bringing you high-quality caps and accessories with reliable service. If you have more questions, don’t hesitate to reach out—we’re here to help you cap your style with confidence!