Ensuring Your Headwear Fits Perfectly
Our Return Policy
At Headwear Store, we’re committed to your complete satisfaction with our premium headwear collections. Whether you’ve chosen one of our fitted caps, adjustable snapbacks, or cozy knits & beanies, we want you to love your purchase.
Important: You have 15 days from the date you receive your items to initiate a return or exchange.
Return & Exchange Process
Step 1: Review Our Policy
Before initiating a return, please ensure:
- The item is in its original condition (unworn, unwashed, with all tags attached)
- You have your original order confirmation or receipt
- It’s within 15 days of receiving your order
Step 2: Contact Our Customer Service
Email our customer service team at [email protected] with the following information:
Subject: Return/Exchange Request – Order #[Your Order Number]
Body:
Hello Headwear Store Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Date of Purchase: [Purchase Date]
Item(s) to Return/Exchange: [Product Name, Size, Color]
Reason for Return/Exchange: [Please specify – size issue, style preference, defect, etc.]
Preferred Resolution: [Refund / Exchange for (specific product)]
Contact Information: [Your Name, Email, Phone Number]
Thank you,
[Your Name]Step 3: Wait for Authorization
Our team will respond within 1-2 business days with:
- Return authorization
- Shipping instructions
- Return address
Step 4: Ship Your Return
Package your item securely and ship to the address provided. We recommend using a trackable shipping method.
Note: Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.
Refund Information
Processing Time
Once we receive your returned item:
- Inspection: 1-2 business days
- Refund Processing: 3-5 business days
- Total Time: Typically 5-7 business days from when we receive your return
Refund Method
Refunds will be issued to your original payment method:
- Credit/Debit Cards: Visa, MasterCard, JCB (processed back to your card)
- PayPal: Refunded to your PayPal account
The time it takes for the refund to appear in your account may vary depending on your financial institution.
Non-Returnable Items
To ensure the quality and hygiene of our products, the following items cannot be returned or exchanged:
- Pins: Due to their small size and collectible nature
- Socks: For hygiene reasons, all socks are final sale
- Items that show signs of wear, have been washed, or have removed tags
- Personalized or custom-made items
Heads Up: Our A-Frame Snapbacks, Dad’s Caps, Kids headwear, Knits & Beanies, and other headwear items are eligible for return as long as they meet our return conditions.
Exchange Policy
Prefer a different style or size? We’re happy to help!
Exchange Options
- Size exchanges (fitted caps for different sizes)
- Style exchanges (snapback for adjustable, etc.)
- Color or design exchanges
If the exchange item costs more than your original purchase, you’ll need to pay the difference. If it costs less, we’ll refund the difference.
Need Help?
Our customer service team is here to assist you with any questions about returns or exchanges.
Email: [email protected]
Response Time: 1-2 business days
We’re committed to ensuring you’re completely satisfied with your Headwear Store experience, just like we’re committed to providing premium quality headwear for cap enthusiasts worldwide.