Shipping Information
At Headwear Store, we’re dedicated to getting your premium headwear to you as quickly and efficiently as possible. We ship worldwide, excluding some remote areas and parts of Asia.
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation.
Shipping Methods & Delivery Times
Standard Shipping – $12.95
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after shipping
- Tracking included
- Available worldwide (excluding some remote areas)
Free Shipping
- Available on orders over $50
- Carrier: EMS
- Delivery Time: 15-25 business days after shipping
- Tracking included
Note: Delivery times are estimates and may vary depending on your location and customs processing. You’ll receive tracking information once your order ships.
Returns & Exchanges
We want you to love your Headwear Store purchase. If you’re not completely satisfied, we’re here to help with returns and exchanges.
Important Return Policy Details
- You have 15 days from the date you receive your items to initiate a return or exchange
- Items must be in original condition: unworn, unwashed, with all tags attached
- You must have your original order confirmation or receipt
- Original shipping fees are non-refundable
- Return shipping costs are the customer’s responsibility unless the return is due to our error or a defective product
Return & Exchange Process
Before initiating a return, please ensure:
- The item is in its original condition (unworn, unwashed, with all tags attached)
- You have your original order confirmation or receipt
- It’s within 15 days of receiving your order
Email our customer service team at [email protected] with the following information:
- Subject: Return/Exchange Request – Order #[Your Order Number]
- Body: Include your order number, purchase date, items to return/exchange, reason, and preferred resolution
Our team will respond within 1-2 business days with:
- Return authorization
- Shipping instructions
- Return address
Package your item securely and ship to the address provided. We recommend using a trackable shipping method.
Refund Information
Processing Time
Once we receive your returned item:
- Inspection: 1-2 business days
- Refund Processing: 3-5 business days
- Total Time: Typically 5-7 business days from when we receive your return
Refund Method
Refunds will be issued to your original payment method:
- Credit/Debit Cards: Visa, MasterCard, JCB (processed back to your card)
- PayPal: Refunded to your PayPal account
The time it takes for the refund to appear in your account may vary depending on your financial institution.
Non-Returnable Items
To ensure the quality and hygiene of our products, the following items cannot be returned or exchanged:
- Pins: Due to their small size and collectible nature
- Socks: For hygiene reasons, all socks are final sale
- Items that show signs of wear, have been washed, or have removed tags
- Personalized or custom-made items
Heads Up: Our A-Frame Snapbacks, Dad’s Caps, Kids headwear, Knits & Beanies, and other headwear items are eligible for return as long as they meet our return conditions.
Exchange Policy
Prefer a different style or size? We’re happy to help!
Exchange Options
- Size exchanges (fitted caps for different sizes)
- Style exchanges (snapback for adjustable, etc.)
- Color or design exchanges
If the exchange item costs more than your original purchase, you’ll need to pay the difference. If it costs less, we’ll refund the difference.
Need Help?
Our customer service team is here to assist you with any questions about shipping, returns, or exchanges.
Email: [email protected]
Response Time: 1-2 business days
Store Address: 1820 Stockert Hollow Road, Redmond, US 98052
We’re committed to ensuring you’re completely satisfied with your Headwear Store experience, just like we’re committed to providing premium quality headwear for cap enthusiasts worldwide.